Tradewindsurf online surf store
When ordering a board off any of Tradewindsurf.com shapers, the steps are the same. We will contact you after your order to confirm your request.
Payment will be requested in advance as an agreement between Tradewindsurf.com, the shapers and the buyer.
Once payment has been confirmed, your board, if in stock will be shipped. if the board says in stock on the store but is not we will be in contact to confirm whether you would like the board to be shaped, whether you would prefer something similar in stock, or in extreme cases where an agreement cannot be reached you will be offered a refund.
Tradewindsurf.com is happy to help and assist to the best of our knowledge with issues such as board dimensions etc. While Tradewindsurf.com can offer you advice about your board, any board you order is at your own risk. Tradewindsurf.com does not hold itself liable for issues with your board, however we will work as hard as we can to assure that if something is wrong we will do everything in our power to fix it.
By contacting us or purchasing with us you may agree to receive promotional mail from us in our email and text programs, just let us know if you receive these emails and would like us to stop sending them to you and you will be taken off our mailing list.
Our store products are available for our customers to buy and shipping is free most times, in some places freight may not be free in which case we will contact you and see if you are able to pay a subsidised rate or whether you would like a refund. Damaged accessories, are refundable or able to be changed over, if you have chosen the wrong thing, we will do our best to come to a conclusion with you which makes all parties happy. We want our customers to have a good experience & are happy to go above & beyond to resolve issues, but customer error can not always be helped. Rest assured however, that if you, the customer is reasonable, then Tradewind Surf will be too.
We use shipping companies that give us a good price and we have the least trouble with, if something does happen then we are happy to chase it up for you, however we can't be held entirely responsible, as much as we will endeavour to solve the problem, sometimes they can become out of our hands. Between the manufacturer, Tradewind Surf & the shipping company, normally a solution can be reached, the freight company insurance is there but not something we advertise as it can be fickle. We know this & have strategies in place for when things go wrong. Incidence however, is very low though.
Surfboards come clear with logos unless organised by the customer to have a spray done whatever difficulty for an extra charge. Some surfboard images have colour or sprays on the board to give an idea of what we can organise & also to break up the monotony of hundreds of white surfboard images. This does not mean the board comes with this spray, it MUST be organised, we can not be held responsible for customers assuming this is how the board comes. The only surfboard images that come with there colour, are anything from Global Surf Industries & these can be hard to keep up with so if the spray is different to the color you have ordered online we will let you know & make sure you are still happy with the purchase. In the event of a mix up with sprays being assumed, we will help as best we can, but we can't be expected to take the board back.
RETURNS POLICY -
When you order with Tradewind Surf it is our duty to make sure you get what you have ordered. In the incidence of the wrong accessory arriving, e.g, boardbag, tailpad, legrope, or any of our accessories across the store, we will look to swap the product over for the right one or a refund will be offered.
If your product is faulty, then we will swap it over for something with no damage or fault or a refund will be offered.
If you order something & decide when you get it that you don't like it, then the responsibility can't be completely ours. If we are able to help with exchanging for another product then we will do so with the shipping of all products being at the expense of the customer.
If your surfboard is the wrong dimensions or size then this is usually cause to change the board over unless another agreement can be reached. As spoken about in the Terms above with surfboards, each purchase is case driven & dealt with in a hands on, personal, unique manner. We will come up with the best solution for everyone & involve all parties necessary, e.g, Surfboard Manufactures, Freight Company. Damaged surfboards has been thoroughly covered above in the term section.
Finally, Tradewind Surf is here to help you, we want to leave our customers with a good experience & we always do, if you are reasonable in working with us then we will go above & beyond to get a good result for you.
Any questions about any of this please call Willow on 0488 775 483 or go to the contact form on the website.